This week’s highlights span appeals research, client service, shopping guidance, security triage, and insurance quotes.
The AIDE Institute tracks how S&P 500 companies are using AI, based on public evidence, and adds to the record every week.
Five AI deployments worth a closer look
This update includes 100 new applications from 68 companies and 135 changes to previously documented initiatives. Of the new applications, 56 support internal operations and 44 appear in products and services.
UnitedHealth: AI-assisted appeals research
- Application: AI-assisted research supports appeals processing.
- Reported result: The National CIO Review reports that appeals processing cycles were shortened by 26%.
- Read carefully: The 26% applies to appeals processing cycles, as reported in coverage of UnitedHealth’s clinical AI work.
- Source: The National CIO Review
Citigroup: AI-assisted client service
- Application: AI customer service tools support client responses across 82 countries.
- Reported result: Citigroup reports that the tools cut client response times by 21%.
- Read carefully: The 21% measures client response time, while 82 describes the countries where the tools are in use.
- Source: Benzinga via TradingView
Ulta Beauty: AI shopping guidance
- Application: A Gemini-built shopping assistant guides customers through more than 30,000 products.
- Reported result: Google Cloud’s CEO cited a tripling of website conversion.
- Read carefully: The conversion result was cited by Google Cloud at the Gemini agent launch.
- Source: Cloud Wars
Reported by the company or its vendor
The next two come from a vendor case study and a company announcement. Read the claims as the vendor’s or company’s own account.
Block: AI security triage
- Application: Block routes AI models to discover vulnerabilities and cut false-positive triage.
- Reported result: OpenAI reports that Block’s security harness lifted vulnerability triage throughput by 50%.
- Read carefully: The 50% is a throughput result reported in an OpenAI customer story.
- Source: OpenAI
MetLife: pet insurance quotes in ChatGPT
- Application: A ChatGPT plugin accepts pet insurance applications and returns binding quotes.
- Reported result: MetLife says buyers can obtain a binding quote in ChatGPT and finish the purchase on its website.
- Read carefully: MetLife describes itself as the first major pet insurer to take applications through a ChatGPT plugin.
- Source: MetLife via Business Wire and Yahoo Finance
Activity by sector
Information Technology led this update, followed by Financials and Consumer Discretionary.
| GICS sector | New | Updated | Total activity (computed) |
|---|---|---|---|
| Information Technology | 30 | 73 | 103 |
| Financials | 21 | 13 | 34 |
| Communication Services | 12 | 17 | 29 |
| Consumer Discretionary | 14 | 11 | 25 |
| Industrials | 12 | 6 | 18 |
| Health Care | 9 | 6 | 15 |
| Consumer Staples | 2 | 8 | 10 |
| Utilities | 0 | 1 | 1 |
What to take from this update
- UnitedHealth and Citigroup report measured changes to specific work: appeals cycles and client response times.
- Ulta Beauty and MetLife place conversational AI directly in the customer journey.
- Block’s reported gain concerns security-triage throughput, not a cost reduction.
Method note
This update covers cases added from October 10 through October 16. An application is included when a company or credible public source describes a specific use of AI. Production status and recorded results reflect the public evidence available at the time of review.
Compiled from public sources and may contain errors. Figures are as reported by companies and their vendors and have not been independently verified.
Request to join the AI Use Case Catalog beta
The AIDE Institute is building the AI Use Case Catalog from 16,885 AI use cases at 493 of the S&P 500, drawn from public sources. 63% are in production and 4,298 have a recorded result. The product is still in development. We’re taking requests from prospective beta users and partners who want to shape the first release. Participation, timing and scope will depend on interest and fit.
